Refund Policy

Last updated: April 2026

All products sold on Petstellation are digital downloads. Because of the intangible nature of digital goods, all sales are generally final.

No Returns

Once a digital product has been downloaded or accessed, it cannot be returned. For this reason we typically do not offer refunds.

Exceptions

Refunds may be considered in the following situations:

• You were charged multiple times for the same product.
• The product file is corrupted or cannot be accessed.
• You accidentally purchased the same item twice.

Contact for Refund Requests

If you believe your situation qualifies for a refund, please contact us within 7 days of purchase with your order details.

We will review the request and respond as soon as possible.